From 1 to 1,000 Agents: Starting a BPO from Scratch, According to Telework’s Marge and Cris Aviso

How does an entrepreneur scale their BPO company to over a thousand agents? Marge and Cris Aviso of Telework PH show us how they survived the challenges and made their business thrive.

The Business Process Outsourcing (BPO) industry has long been the darling of the Philippine economy. According to IT and Business Process Association of the Philippines (IBPAP), the BPO industry’s size was USD 32.5 billion in 2022, and has been steadily growing by 8 to 10% every year. The Philippines is an exporter of labor to the world, but BPO companies allow workers to stay at home and work in a wide range of industries on everything from customer service to financial services and IT. And it is precisely this reason why Marge Aviso created Telework PH, albeit with a more hyperlocal focus.

In 2015, Marge Aviso founded a hybrid work BPO to be closer to her hometown of Bulacan. In the process, she built a company that involves all four siblings in the family and employs hundreds in her local community. At the same time, Telework PH is forging a new path forward in the BPO landscape with its AI-centric solutions.