AI

Business 101

The use of AI in customer service leads to a more personalized and more effective customer experience, as well as benefit employees such as CSRs.

5 Ways AI Can Be Used To Enhance Customer Service

By Bella Javier Liamzon

Best Practices

With the growth of AI, HR professionals, particularly recruiters, now have access to tools that can aid in the recruitment and hiring process.

How AI Can Help in the Recruitment Process

By Bella Javier Liamzon

Best Practices

Gibu Matthew, General Manager for Asia Pacific of Zoho Corporation, talks about how companies should adapt to technological developments in collaboration.

Ask TBM: How Can Technology Improve Collaboration in the Workplace?

News

Aboitiz Data Innovation (ADI) is targeting to be one of the leading providers of data science and artificial intelligence (AI) technology in Southeast Asia.

Aboitiz Bent on Being a Leading ‘Techglomerate’ in the Region

Features

ePLDT created an Artificial Intelligence (AI) conversational bot that automates the collection reminder process without diminishing the customer experience.

ePLDT’s AI Solution Drives 222% Boost in Account Processing

By Rocky Teodoro

Marketing

The Business Manual takes a closer look at Digital Marketing Trends for 2024 according to some of the top marketing research companies.

5 Digital Marketing Trends for 2024 that Marketers Need to Know

By Vincent Sales

Business 101

The 2024 Work Trend Index shows that more and more professionals are adding AI aptitude skills to their LinkedIn profiles.

More Professionals are Adding AI Skills to their Profiles

By Bella Javier Liamzon

Best Practices

Microsoft, in partnership with LinkedIn, has released the 2024 Work Trend Index, which highlights how artificial intelligence (AI) has impacted the job market.

The AI Trend: How It’s Affecting the Job Market

By Bella Javier Liamzon

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