Telco’s Personalized Services Shine in Top Local, International Awards
The awards honor the company’s commitment to delivering elevated, personalized service and fostering meaningful customer engagement.
In an era where automation and price-driven competition dominate the telecom landscape, premier telecommunications company and ICT solutions provider Eastern Communications sets itself apart with a powerful differentiator: personalized service with a human touch.
Guided by its High Tech, High Touch philosophy, Eastern ensures that every customer experience is built on genuine relationships, responsive support, and tailored ICT solutions that address each client’s unique needs.
“Customer-centric innovation is at the heart of everything we do,” said Eastern Communications Chief Marketing and Experience Officer Jed Estanislao.
The telco company and ICT solutions provider received international recognition at the Asian Experience Awards 2025 and the 2025 Carrier Community Global Awards. It is also the recipient of a bronze award from Marketing Excellence Awards Philippines.
These awards honor the company’s commitment to delivering elevated, personalized service and fostering meaningful customer engagement.
Honors Received at Asian Experience Awards 2025
Eastern Communications bagged two top honors at the Asian Experience Awards 2025, which was recently held in Singapore. The first of which is the Brand Experience of the Year, which recognized its Partners is Progress brand campaign.
Eastern Communications likewise won Customer Experience of the Year, which recognized the Link VIP Club customer loyalty program.
Launched in 2018, the Link VIP Club offers exclusive perks, elevated service touchpoints, and access to premium lifestyle events tailored to the needs of modern enterprises. A highlight of the loyalty program is its Titanium Tier, the newest and most exclusive membership level of the Link VIP Club.
The Titanium Tier offers 24/7 priority care, managed connectivity solutions, exclusive event access, and curated learning sessions. These perks are designed to deepen client relationships and elevate the customer experience, aligning with Eastern Communications’ High Tech, High Touch philosophy.
“Through the expanded Link VIP Club perks, we’re elevating the way we serve with smarter solutions, faster resolution time, and exclusive access to experiences to empower our clients for the future,” said Estanislao.
An example of such perks is the first-ever golf tournament held exclusively for Titanium members on July 17 in Laguna. This inaugural event brought together some of Eastern Communications’ most loyal clients for a day of friendly competition, networking, and celebration.
“Our goal is not just to meet expectations but to stay ahead of them and anticipate challenges before they’re even felt,” Estanislao said. “Because at Eastern, every client journey deserves excellence.”
Recognizing Eastern Communications’ Commitment to Client Engagement
In addition to the accolades received at the Asian Experience Awards 2025, Eastern Communications received the Best Sales and Marketing Team of the Year award at the 2025 Carrier Community Global Awards, which was held in Berlin.
It also won the bronze award for Excellence in B2B Marketing from Marketing Excellence Awards Philippines. These recognitions highlight the strength and impact of Eastern Communications’ customer engagement initiatives.
The company’s efforts and commitment to providing personalized service with a human touch are reflected not just in these prestigious awards, but also in feedback from clients.
“Eastern Communications is very proud of their service, [and] as they say, it is very personalized and exceeds every client’s expectations,” said San Miguel Holdings Head of Public Relations Ross Garcia. “They go the extra mile and they provide services that really can’t be matched by other competitors.”
“As an Eastern client, I really enjoyed the after-sales and pre-sales services,” Bank of Commerce Network Operation Section Head Shin Enriquez said. “Most businesses really need reliability and fast connection, and in case there are downtimes, the team has to be very approachable.”
“It’s truly great that we are partnered with Eastern,” Enriquez added. “I would really recommend Eastern based on our company’s overall experience, knowing that we can confidently stand by our recommendation.”
To learn more about the Link VIP Club Program and Eastern Communications’ commitment to High Tech, High Touch service, contact 5300-7000 or visit www.eastern.com.ph.
Read More:
Promising New Tech Startups Bag Honors at The Business Manual’s GrowthCon PH 2025
Four Ways the Government is Helping MSMEs Prepare for the Digital Economy
