SEC Bolsters Support for Businesses with Newly Established Physical Help Desk

You can now raise inquiries and concerns in person at the help desk located at the SEC Headquarters. 

The Securities and Exchange Commission (SEC) has launched a physical help desk to cater to the concerns and inquiries of the public. 

Known as the Public Assistance and Complaints Desk (PACD), it is on the ground floor of the SEC Headquarters located in Salcedo Village, Makati City. 

“The  opening of PACD demonstrates the Commission’s commitment to advancing the ease of  doing business in the Philippines as we provide the public with greater transparency and access to our services,” SEC Chairperson Francis Lim said in a statement.

“Vital in earning the public’s trust and confidence in the SEC is the provision of quality and faster  services,” Lim added. “As we directly engage with clients through the help desk, we hope to encourage more businesses to register with the SEC and tap the capital market for growth.”

What SEC’s PACD Is For 

The public can now direct their inquiries to the PACD. In addition, the help desk can also handle feedback and complaints, as well as facilitate public consultation. 

According to the SEC, the help desk is open even during breaktime. Special lanes for senior citizens, pregnant women, and persons with disabilities (PWDs) are also provided. 

In addition to the PACD, inquiries and concerns can also be coursed through the call center hotline at  02-5322-7696. The different SEC departments and offices may also be contacted directly for specific concerns.

Republic Act No. 11032

The creation of the PACD is in compliance with Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, and its implementing rules  and regulations (IRR). 

RA 11032 requires the government’s different agencies to establish PACDs in their respective offices in order to make it more convenient and efficient for the public to make their inquiries and raise complaints.