Delivering Success to Filipino MSMEs in a Post-pandemic Economy, According to Anton Bautista of Grab Philippines

Anton Bautista, the Senior Director for Deliveries and Business Development at Grab Philippines, reveals how the leading superapp empowers local MSMEs, thus exemplifying its commitment to driving socio-economic progress in the country.

Even before the pandemic hit the Philippines in 2020, on-demand deliveries were gaining traction in the country as tech-savvy Filipinos embraced the accessibility and convenience offered by the service. In total, 2.9 million users have flocked to various online delivery platforms, while the restaurant-to-consumer sector—the largest segment, alone—boasts 9.3 million users.

Among the array of delivery apps that have gained prominence in the country, Grab Philippines stands out. Though initially recognized for its mobility solutions, the superapp has also demonstrated formidable performance in the delivery arena. Case in point: GrabFood, the company's on-demand food delivery business, reported a 1.7-fold increase in customer orders in 2022 compared to its pre-pandemic activity in 2019—thus making it the Philippines’ leading and most-valued food delivery platform. 

Furthermore, consumer spending in 2023 has surged, as evidenced by a material increase in average GrabFood basket sizes compared to pre-pandemic figures. Simply put, the public is relying heavily on delivery services, solidifying its status as a self-sustaining industry. 

But Grab Philippines doesn't stop at food delivery. It offers a range of other services, including GrabMart for groceries and everyday essentials, and GrabExpress for parcel deliveries.

In an exclusive interview with The Business Manual, Anton Bautista, the Senior Director for Deliveries and Business Development, shares how Grab Philippines' multi-faceted delivery services have supported both consumers and businesses—before, during, and even as we transition into a post-pandemic economy.

Steering the Course for On-Demand Delivery Innovation

At the helm of the delivery wing of Grab Philippines is Anton Bautista, the Senior Director for Deliveries and Business Development at Grab Philippines. A graduate of the Ateneo de Manila University, where he studied Management Engineering, Anton later earned an MBA from the prestigious London Business School in 2013.